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  • What should I not do?
    Don'ts 1. Leave Unattended: Never leave a burning incense stick unattended. Always extinguish it when you're leaving the room or finishing your session. 2. Place Near Flammable Materials: Keep incense away from curtains, paper, furniture, and any other flammable objects that could catch fire from the burning ember or falling ash. 3. Overcrowd Incense Sticks: Avoid using too many incense sticks at once in a small space, as this can lead to excessive smoke and poor air quality. 4. Use in Windy Areas: Using incense outdoors in windy conditions can be hazardous, as it can cause the ember to spark and potentially start a fire. 5. Ignore Ventilation: Make sure the room is properly ventilated to prevent the accumulation of smoke and to maintain good air quality. 6. Touch Hot Ember: The ember at the tip of the incense stick remains hot even after extinguishing the flame. Avoid touching it until it has completely cooled. 7. Use Damaged Holders: If your incense holder is damaged or unstable, do not use it to hold the incense stick, as it can lead to accidents. 8. Inhale Directly: While incense smoke can be pleasant, inhaling too much of it directly can be irritating to the respiratory system. Keep a comfortable distance from the smoke. 9. Leave Children or Pets Unattended: If you have children or pets around, make sure they are supervised while incense is burning, and keep the incense out of their reach.
  • What should I do when burning incense sticks?
    1. Choose a Suitable Location: Select a well-ventilated area with enough space for the smoke to disperse. Avoid using incense in tight or confined spaces. 2. Use a Proper Holder: Always place the incense stick in a suitable holder designed to hold the stick securely and catch any falling ash. 3. Position the Incense Stick: Insert the incense stick into the holder at a slight angle, ensuring that it's stable and won't tip over. 4. Light Safely: Light the tip of the incense stick and let it burn for a few seconds. Blow out the flame gently, leaving a red ember at the tip. 5. Allow Proper Airflow: If using multiple incense sticks, ensure they are spaced apart to allow proper airflow and avoid overcrowding. 6. Monitor the Burning: Keep an eye on the burning incense stick to ensure it doesn't pose a fire hazard or create excessive smoke. 7. Extinguish Thoroughly: When you're done using the incense, fully extinguish it by gently pressing the ember into a fireproof container filled with sand or rice. This prevents residual heat from causing accidents. 8. Dispose of Ash Properly: Once the incense has cooled, dispose of the ash in a safe manner. Empty the ash catcher into a trash bin, preferably outdoors, away from flammable materials. 9. Choose High-Quality Incense: Opt for good-quality incense made from natural ingredients to ensure a pleasant and safe burning experience.
  • What shall I do if something is not right with my order?
    Please reach out to us on Support@szent.shop
  • Do you offer gift wrapping?
    Yes we offer gift wrapping. If you need any customisation to your gift to a loved one, please contact us on Support@szent.shop.
  • Do you ship worldwide?
    Short answer, yes. Please contact us for any enquiries regarding shipping on Support@szent.shop. Thank you.
  • What is your returns policy?
    You can exchange or return within 30 days, provided it is unused and re-saleable condition. Please email us on Support@szent.shop with your order number and details of your exchange or return. How to complete a return? If you wish to return the item(s), please follow the instructions below. Please ensure that you follow each of the instructions carefully. Failure to complete these steps may lead to an invalid return. 1. Please pack the item(s) carefully. 2. Please share your name and order number on the back of the return parcel. 3. Please send the parcel to: TBC 4. Lastly, please complete the Return Form to enable us for tracking.
  • What if delivery has taken longer than expected?
    Please feel free to contact us immediately. Otherwise it is most likely that your parcel is still on its way.
  • How much is shipping?
    Free shipping for orders over $45 Standard delivery $3 Overseas delivery $TBC
  • How long does free or standard delivery take?
    Singapore: 2- 4 business days Overseas: Up to 7 business days Please email us on Support@szent.shop for any enquiries.
  • Is signature required for delivery?
    No.
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